Return Policy
Returning Items and Guarantee
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Delivery costs are always for your own charge. Parcels that are not stamped sufficiently will not be accepted.
- Items to exchange or items with a Guarantee Claim can also be dropped off at the store in Amsterdam. However, there are no refunds at the store itself.
- On all items a Factory Guarantee is applied. This guarantee will expire in case the items have not been used for their meant purpose, if they have been modified or injudiciously used.
- Always add a note to the box, regarding your wish or complaint, even if you have already discussed this with a store-employee. Please do not forget to write down your address and phone number.
Exchanging Items
- Items you are sending back, may not be damaged or used. In case of exchange, please write down the Item Numbers of the items you want in return, before sending your parcel.
- Delivery costs of the exchanged items will not be charged.
Refund
- Online orders have a '7-day refund' policy.
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Items can however not be used or damaged. Add the request to return your payment, which will be returned within 30 days to the requested account.
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Delivery costs are always for your own charge. Parcels that are not stamped sufficiently will not be accepted.
- Items to exchange or items with a Guarantee Claim can also be dropped off at the store in Amsterdam. However, there are no refunds at the store itself.
- On all items a Factory Guarantee is applied. This guarantee will expire in case the items have not been used for their meant purpose, if they have been modified or injudiciously used.
- Always add a note to the box, regarding your wish or complaint, even if you have already discussed this with a store-employee. Please do not forget to write down your address and phone number.
Exchanging Items
- Items you are sending back, may not be damaged or used. In case of exchange, please write down the Item Numbers of the items you want in return, before sending your parcel.
- Delivery costs of the exchanged items will not be charged.
Refund
- Online orders have a '7-day refund' policy.
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Items can however not be used or damaged. Add the request to return your payment, which will be returned within 30 days to the requested account.
